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Body Language Expert, Traci Brown reveals how to stop loss by Detecting Lies, Fraud and Identity Theft – as seen on NBC, CBS and FOX Traci Brown, CSP Body Language Expert, Traci Brown reveals how to stop loss by Detecting Lies, Fraud and Identity Theft – as seen on NBC, CBS and FOX Question: What do Lance Armstrong, Stormy Daniels, and Vladimir Putin have in common? Answer: Traci Brown has revealed their secrets to the world. And she’s told the world what they’re not saying. NBC, CBS, and Fox have asked this body language expert to reveal secrets hidden in plain sight. And she can help your team reveal the secrets your clients are keeping from you that are impacting your bottom line. She has studied lie and deception detection alongside the police, FBI, Army Green Berets and people who she believes could not tell her they were in the CIA. Yes, she’s the only one who showed up to class without a gun. She uses this information in her keynotes for banking, credit unions and finance groups to detect and prevent fraud. Her TV career started when she was asked to interpret the body language of the Aurora movie theater shooter in 2012. And she’s revealed the truth in many events since then: including murders, cold cases, and politics. Traci is interviewed 5-7 times per week for print and web media, commenting mostly on romance and red carpet appearances, especially for The Bachelor and Bachelorette . Many of the articles are published in Good Housekeeping, Cosmopolitan, TIME and The Wall Street Journal. In her fast-paced, interactive programs that are sure to entertain, Traci teaches lie, fraud, and identity theft detection she’s used to get to the truth in billion-dollar business deals, crimes and politics. Traci is not only a master lie detector; she’s a persuasion expert. Her persuasion system landed her a lucrative product deal with Kevin Harrington, a Shark from ABC’s hit show Shark Tank and took her on a wild ride to the big-time consumer markets of TV shopping channels, infomercials and beyond. Traci has even adapted the skills to talk herself out of an embarrassing number of traffic tickets. She’ll teach you how to do it, too! You’ll be able to immediately use the same tools to create more success in your own organization and personal life… so you see more zeros (before the decimal) in your bank account. TOPICS Liar, Liar Pants on Fire Body Language Confidential BOOKS How to Detect Lies, Fraud and Identity Theft Persuasion Point PAST CLIENTS Risk Management Association Farm Credit Bank of Texas Colorado Independent Bankers Association Performance Bankers American Bankers Association Education Directors Conference Colorado Society of CPAs Carlson Financial Association of Governmental Leasing and Finance Primerica Inestments Louisiana Medical Malpractice Insurance Company Colorado Assessor’s Association Texas Department of Insurance Colorado Association of Financial Pros Financial Services Technology Network Dallas Financial Pros Association Bankers Bank of the West National Association of Credit Union Leagues Montana Credit Union Association Wyoming Banker’s Association National Apartment Association

Finding Common Ground in Uncommon Times Omékongo Dibinga Finding Common Ground in Uncommon Times Dr. Omékongo Dibinga, PhD, CSP, known as The UPstander, is a dynamic motivational speaker, trilingual poet, TV talk show host, rapper, and professor at American University, where he teaches cross-cultural communication. With a mission to inspire people worldwide to stand up against injustice, he has impacted millions through his powerful words, performances, and leadership initiatives. As a recognized Urban Music Award winner, Omékongo’s work has been praised by literary icon Nikki Giovanni for its ability to blend the old and the new in unique and exciting ways. His poetry collection, From the Limbs of My Poetree , was hailed by Essence Magazine as “remarkable” and “insightful,” touching deep emotional and spiritual places. Omékongo was also one of five international recipients of the inaugural CNN iReport Spirit Award, receiving over 1,000,000 views on CNN.com . Omékongo’s writings and performances have reached millions of people worldwide, appearing in publications like O Magazine and across major TV and radio networks including CNN, BET, BBC, and NPR. He has been featured alongside Sheryl Crow, Angelina Jolie, Norah Jones, Mos Def, and many others, while sharing the stage with luminaries like Wyclef Jean, OutKast, and NFL great Aaron Rodgers. His global impact extends to sharing his message in over 20 countries across three continents, delivering empowering speeches before the United Nations and collaborating with the U.S. State Department to conduct youth leadership training overseas. He’s spoken at TEDx, Harvard, Morehouse, and Princeton, among many other prestigious venues. Omékongo earned his M.A. in Law & Diplomacy from The Fletcher School, followed by a Ph.D. in International Education Policy at The University of Maryland, where his dissertation explored the global impact of hip-hop, particularly focusing on Jay-Z. His work with the Southern Poverty Law Center’s Teaching Diverse Students Initiative and as a lead Teaching Assistant to Dr. Michael Eric Dyson at Georgetown University further solidified his commitment to education, diversity, and leadership. As a consultant and motivational speaker, Omékongo empowers organizations, associations, and institutions, inspiring audiences to take action for social change and leadership. His 1,000,000 Youth Campaign has already impacted over 100,000 youth globally, and he has partnered with Intel to remove conflict minerals from their computer processors, in support of peace in the Congo. Omékongo has authored 7 books, produced 7 fusion music and motivational CDs, and a DVD. His motivational book G.R.O.W. Towards Your Greatness! 10 Steps to Living Your Best Life has received praise from renowned speakers like Willie Jolley. His latest book, The UPstander’s Guide to an Outstanding Life, is a life balance guide for students. TOPICS Finding Common Ground in Uncommon Times G.R.O.W.Towards Your Greatness Leveraging and Embracing Diversity in the Workplace Antiracism & You Be An UPstander, Not a BYstander Elevating the Black Male S.E.E.D.S Students Engaged on Every Day Success BOOKS G.R.O.W. Towards Your Greatness (companion book for the Keynote) The UPstander’s Guide to an OUTstanding Life From the Limbs of My Poetree Lies About Black People; How to Combat Racist Stereotypes and Why it Matters (Publish July 2023) PAST CLIENTS Synchrony Bank Global Diversity Network Symposium California Assoc. of Student Leaders Maryland SHRM Annual Conference Raymond James Inter-American Defense College National Assoc. of Secondary School Principals Greenpeace FHL Bank Brown University Fidelity Investments International Studies Learning Center Microsoft

Bestselling Author, Researcher, Entrepreneur and Business Adviser Michael Treacy Bestselling Author, Researcher, Entrepreneur and Business Adviser Michael Treacy is the President and founder of Treacy & Company, bringing over 30 years of experience in helping companies achieve market leadership. His ideas on customer value propositions and growth disciplines have been utilized by companies around the world to reshape strategies, strengthen competitive positions, and dramatically improve both top- and bottom-line performance. Mr. Treacy’s insights are shaped by his rich experiences as an academic at MIT, an advisor to some of the most successful firms of the past decade, and an entrepreneur who has founded and led several successful companies. Throughout his career, he has overcome nearly every obstacle to achieving exceptional company performance and building extraordinary firms. Michael Treacy’s books have earned international recognition. In the 1990s, he introduced the concept of gaining a competitive advantage through value leadership in The Discipline of Market Leaders , a New York Times bestseller. This book outlines the principles of leadership in a competitive marketplace, emphasizing an unmatched customer value proposition delivered through a unique operating model design. These principles have been adopted by many companies, large and small, to drive their business strategies and create competitive advantages. A decade later, in Double Digit Growth , a Business Week bestseller, he demonstrated how rapid, steady, and profitable growth can be intentionally achieved. Now, Mr. Treacy’s radically different thinking continues to lead the way, helping leaders assess global opportunities and navigate an unprecedented globalizing marketplace. This market landscape presents an assault from upstart competitors who are smart, motivated, and take the long view. With the size of the global middle class set to triple, driven by rising standards of living across the globe, this demographic represents the opportunity of a lifetime. Companies that embrace the future and focus strategically will dominate, increasing scale, scope, and power. Those that fail to adapt risk falling behind. Michael Treacy’s clear strategies help leaders in both large and small businesses, showing them how to rethink competition, customers, people, finance, and markets. He outlines pathways for global growth and market leadership. Mr. Treacy also applies his own advice through the venturing arm of his consulting and research firm, Treacy & Company, which applies his strategies to a portfolio of seven fast-growing companies with extraordinary results. Each year, they fund and launch at least one new start-up with the potential to be a game-changer in its respective market. A former professor of management at the Sloan School of Management at the Massachusetts Institute of Technology, Michael Treacy has published numerous articles in leading magazines and journals over the past two decades and is a frequent contributor to the Harvard Business Review . He is also currently engaged in a major research study focused on the performance discipline that enables certain companies to routinely achieve high performance—whether in growth, cost control, safety, or other important goals—while other firms struggle with inconsistent results. Mr. Treacy holds a PhD from MIT and an engineering degree from the University of Toronto. He has served as a board member for several leveraged buyouts and new ventures. Mr. Treacy resides in Needham, Massachusetts, with his wife and three children. TOPICS Growth – No Matter What Competing in an Age of Globalizing Markets Tuning the Innovation Machine Leading Growth – Obsessed Organization National Policy for a Globalizing Economy BOOKS Double-Digit Growth: How Great Companies Achieve it – No Matter What The Discipline of Market Leaders PAST CLIENTS Adidas Comerica Duke University General Mills Land O’Lakes Novartis Raytheon Sprint Nextel Virgin Atlantic At&T ConAgra Foods Experian Hilton McKesson PepsiCo Siemens Medical Sun Microsystems YUM Brands

I help you spot trouble *BEFORE* trouble spots you Jeff McKissack I help you spot trouble *BEFORE* trouble spots you Jeff McKissack has been educating audiences on criminal profiling, threat assessment, documentation, and prevention since 1987. Over the years, he has spoken to hundreds of thousands in live events and has made numerous appearances on radio and television, sharing his expertise on these crucial topics. A contributing writer to several state and national trade publications, Jeff is also the author of the book, Power Proverbs for Personal Defense. His presentations often qualify for continuing education credits across various professions, including medical, legal, financial, human resource, risk management, insurance, event planning, and real estate. As a sought-after speaker, Jeff is regularly engaged for conference and convention keynotes, onsite employee training, and corporate value-add events. Jeff’s mission can be summed up simply: “My goal is to help you spot trouble BEFORE trouble spots you.” In today’s world, whether at work or home, this message resonates with all of us, offering practical strategies for prevention and safety. TOPICS Predicting Violent Behavior Sell Like A Criminal! Safety, Security & Social Engineering Luring New Business Caught on Camera! Hook, Line & Sinker BOOKS Power Proverbs for Personal Defense CLIENTS National Restaurant Association Exhibition Services & Contractors Association U.S. Department of Agriculture Florida Society of Association Executives Int’l Association of Exhibitions & Events Sales & Marketing Executives Assoc. Greater Baton Rouge CityWire (UK) Building Owners & Managers Association Charter Property Casualty Underwriters Assoc. Institute of Real Estate Management Cornerstone Credit Union League DFW Association of Executives Texas Restaurant Association

Celebrity Speaker, Singer, Best-Selling Author, and Expert on Comebacks & Excellence. Willie Jolley, CSP, CPAE Celebrity Speaker, Singer, Best-Selling Author, and Expert on Comebacks & Excellence. Dr. Willie Jolley is a world-renowned Hall of Fame speaker, award-winning singer, best-selling author, and popular television and radio personality. Recognized as “One of the Outstanding Five Speakers in the World” and “Motivational / Inspirational Speaker of the Year” by the 175,000 members of Toastmasters International, Dr. Jolley’s impact on the speaking industry is unparalleled. He has been inducted into the prestigious Speaker Hall of Fame and named “A Legend of the Speaking Industry.” Dr. Jolley hosts the #1 Motivational Radio Show in America on SiriusXM and the Wake Up & Win daily radio program on Get Up Mornings with Erica Campbell , which airs on Radio One stations across the country. He is also the host of The Willie Jolley Podcast available on iHeart Radio and Spotify. As an author, Dr. Jolley has written several international best-selling books, including It Only Takes A Minute to Change Your Life, A Setback Is A Setup For A Comeback, Turn Setbacks Into Greenbacks, An Attitude of Excellence, and his popular marriage book, Make Love, Make Money, Make It Last! , co-written with his wife of over 30 years, Dee Taylor-Jolley. Dr. Jolley’s clients include major Fortune 100 companies like Walmart, Verizon, Johnson and Johnson, P&G, and General Motors. He is widely known as the speaker who helped Ford Motors avoid bankruptcy, allowing the company to reject a government bailout and achieve billion-dollar profits. His unique approach to motivation and leadership continues to impact organizations worldwide. In addition to his success as a speaker, Dr. Jolley is a leader in virtual programming, leveraging his extensive experience in front of television cameras to engage audiences in new and meaningful ways. His daily video messages have resonated with people globally, providing inspiration and practical advice to navigate challenging times and stay motivated during crises. TOPICS An Attitude of Excellence Change, Challenge & Choices Turn Setbacks Into Greenbacks Change IS GOOD… When Your Attitude is GREAT! How To Turn Your Setbacks into Comebacks How To Be Unstoppable! Leadership & Achievement! BOOKS “An Attitude of Excellence!” “A Setback Is A Setup For A Comeback!” “Turn Setbacks Into Greenbacks” “It Only Takes A Minute To Change Your Life” “Chicken Soup for the Christian Soul 2” PAST CLIENTS Ford Motors Comcast Marriott U.S. Army Raytheon Walmart GM Verizon Hyatt U.S. Marines Lockheed Martin Dell Computers

Build a Momentum Mindset to ROCK Change and Boost Resilience NO Matter What Kim Becking Build a Momentum Mindset to ROCK Change and Boost Resilience NO Matter What Kim Becking is an engaging, high-energy, fun, and impactful keynote speaker and thought leader who has been helping organizations, leaders, teams, and individuals conquer change, boost resilience, reduce stress and overwhelm and communicate and connect in a more authentic and meaningful way for over twenty years. She provides people with the tools needed to create a “Momentum Mindset,” – ready to conquer change, take bold action, become more resilient, accelerate success and achieve more in their business life and relationships, no matter what life throws at them. A sought after motivational keynote speaker and change and leadership expert, Kim has been featured in national media such as People, SELF, The New York Times, USA Today, Good Morning America, and Lifetime Television for her expertise on resilience and thriving in the midst of change. Using humor and vulnerability, Kim has the ability to connect with her audiences at a deeper level. Her authentic, engaging, humorous, and empowering messages of extraordinary resilience, conquering change, and creating success regardless of your circumstances have made her a favorite among her audiences. Kim knows a thing or two about change and challenges through her own experiences in business and life. As an attorney, serial entrepreneur, running 2 successful businesses, communications strategist, and “recovering” political consultant, Kim has conquered the ever-changing tough worlds of business, government, and politics. She’s also conquered breast cancer. Kim has boosted communication, collaboration, and consensus building capabilities for companies, associations, government, and non-profit organizations. As a communications strategist, she provides practical tools and strategies for leaders to effectively manage change and deal with difficult people, tough conversations, and hard issues through the art of effective communication. She’s coached CEOs and C-Suite leaders, association executives, top level leadership, and elected officials to accelerate their success. Kim graduated with honors from Missouri State University with a Bachelor of Science degree in marketing and received her Juris Doctorate with honors from the University of Missouri-Kansas City School of Law. She is a member of the National Speakers Association, the International Association of Business Communicators, the Association of Talent Development, and holds a Certificate of Public Participation from the International Association of Public Participation. She serves on the board and is Past-President of the Greater Missouri Leadership Challenge. Kim resides in Columbia, Missouri, and delivers programs both virtually and in-person throughout the world for conferences, conventions, and events. TOPICS Build a Momentum Mindset®: Keys to ROCK Change, Boost Resilience and Accelerate Your Success No Matter What Heart-Led Leadership: The Key to Communicating, Connecting and Leading Others Through Change and Challenges Resign as General Manager of the Universe: Stress Busters and Resilience Boosters to Avoid Burnout in the Midst of Chaos, Change and Ongoing Uncertainty Punch in the Gut Moments: How to Get Up, Grit Up and ROCK Your Change Boosting Team Resilience: Keys to Effectively Connect, Engage and Motivate Others in This Ever-Changing Work From Anywhere World Boosting Organizational Resilience: Turning Momentum Busters into Momentum Boosters by Creating an Adaptable and Change Ready Culture BOOKS Momentum Mindset: 52 Tips to Master Your Disasters, Overcome Adversity and Boost Resilience Momentum Motivation: 52 Tips to Conquer Change, Boost Resilience and Accelerate Your Success In Life Momentum Leadership: 52 Tips to Achieve More, Lead Better and Accelerate Your Success Momentum Communications: 52 Tips to Connect and Engage with More Impact and Influence Nordie’s at Noon: The Personal Stories of 4 Women Too Young For Breast Cancer PAST CLIENTS AT&T Union Pacific Blue Cross Blue Shield Nordstrom PriceWaterhouseCoopers CenterPoint Energy Pfizer Principal Financial Group American Airlines American Academy of Family Physicians Ohio State University Local, State and Federal Branches of Government

DNA of High Achievers & Effective Leaders Betsy Allen-Manning DNA of High Achievers & Effective Leaders Featured on FOX, CBS, ABC, NBC & TEDx, Betsy Allen-Manning is an internationally recognized keynote speaker & success strategist, for high-performing leaders & teams. Betsy’s specialty is helping leaders develop both foundational & critical skills to improve performance & productivity, while building a ‘great place to work’ culture. As an author of 3 published books, as well as a high energy, motivational speaker in Dallas, Betsy inspires people with her story of how she went from failure, to professional singer, to global impactor, and will challenge you to think outside the box and make your mark on the world. Through her dedicated research, her expertise in human behavior, her experience working as a manager for 5-star hotels, and her involvement with the John Maxwell Team, she is honored to have trained over 7,500 leaders & teams for small businesses, franchises & associations, to multi-billion dollar corporations; such as Toshiba, Aflac, Fidelity & the US Department of Defense. With her firm, Motiv8u Enterprises, being known as one of the top leadership training companies in Dallas, Texas, Betsy is committed to her mission of developing high achievers, effective leaders, & value-driven cultures, so people at every level feel they are living a more successful & significant life. TOPICS Indispensable Leaders: Stand Out By Building Vital Leadership Skills, Improving Productivity & Building a Values-Based Culture Great Leaders Pivot Not Panic: 6 Keys To Lead Through Change, Adapt Quickly & Innovate For Future Success DNA of High Achievers: Develop The Mindset, Discipline, Habits & Game Plan Required For Your Next Level Up-Level Your Communication: 4 Keys To Build Trust, Captivate Listeners, Reduce Conflict & Win With People Reset & Recharge: Handle Stress With a Positive Mindset, Build Resilience, Improve Productivity & Become a Super Achiever People Savvy: Develop ‘People Skills’ To Improve Communication, Build Better Relationships & Deal With Difficult People Effectively The Hybrid Leader: Crucial Skills Needed For Leading Remote Teams BOOKS Win With People- 52 Keys To Communicate, Connect, Influence & Resolve Conflict The Triumph Method- 7 Ways Great Leaders Gain Commitment & Develop Highly Motivated Teams Life in The Fast Lane- Your Dreams Are Closer Than They Appear PAST CLIENTS Atmos Energy Aflac Bed, Bath and Beyond BMW Blue Cross, Blue Shield Discover Farmers Insurance FDA TMobile Salvation Army Toshiba FEMA Verizon Walgreens Wells Fargo

Health and Technology Speaker, Bestselling Author, Consultant for NASA, IBM, Hyperloop Transportation, and Liberty BioSecurity José Morey Health and Technology Speaker, Bestselling Author, Consultant for NASA, IBM, Hyperloop Transportation, and Liberty BioSecurity José Morey, M.D. is a trailblazing health and technology expert, currently serving as the Chief Executive Officer and Founder of Ad AstraMedia LLC. He is also an Eisenhower Fellow, Co-Founder of Ever Medical Technologies, and a recognized keynote speaker, author, and consultant for some of the world's most influential organizations, including NASA, Forbes, MIT, the United Nations World Food Program, and the White House Office of Science and Technology Policy. Dr. Morey is often referred to as the world’s first Intergalactic Doctor, a title that has earned him frequent appearances in high-profile media outlets such as Forbes, Univision, CNBC, and NASA360. His innovative thinking and expertise have led him to coin Puerto Rico as the future “Silicon Island”, a vision that has been highlighted in Forbes, The Weekly Journal, Reddit, and Hispanic Executive. In addition to his work in health and technology, Dr. Morey is the co-author of the book “LatinX Business Success” with Frank Carbajal, published by Wiley Publishing. The book was recently featured as the #1 Bestseller on Amazon.

It Is Always About the Consumer! Sarah Quinlan It Is Always About the Consumer! Sarah Quinlan is the Managing Director and Founder of SAQ Economic Advisory LLC. Sarah has over 25 years of macro-economic asset management experience utilizing all asset classes. She also has been a macro economic advisor to C-Suite executives from financial institutions, merchants and governments across over 50 countries. She creates custom actionable insights to direct strategic and digital objectives and evaluate historical results. Sarah also delivers global economic forecasting to advise on expansion for companies within multiple countries. She focuses on digital and technological evolution and expansion with key clients globally. As a highly rated and experienced keynote speaker for industry conferences with multiple media appearances as an economic specialist, she continues to speak globally. Specifically, Sarah spent six years as the Senior Vice President for Global Market Insights at Mastercard. Prior to that she was a Partner and Strategic Advisor at Matrix Advisors, working with corporations in industries ranging from insurance to glycol recycling. She previously was the CIO of a Family Office managing liquid and illiquid investments. She began her career in Commercial Real Estate Investment Banking at Salomon Brothers. Sarah has a B.A. and MBA from the University of Chicago and is known for taking complex topics and simplifying them. Additionally, she infuses humor into her speeches along with relatable anecdotes, often noted by those who attend her talks. TOPICS The U.S. Economy: What's Next? Will the U.S. Retain its Economic Exceptionalism? It's the Journey, Not the Path: A Person's Life Journey in Finance Past Clients StorePoint Retail NRF Target Corporation The Schottenstein Companies World Retail Congress Walmart Mastercard Mortgage Bankers Association

Control Your Attention, Control Your Life! Maura Thomas Control Your Attention, Control Your Life! Maura Nevel Thomas is an award-winning international speaker and trainer on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. Her proprietary Empowered Productivity™ System has been embraced by the likes of the NASA, Comcast, and Google. In addition to being a Certified Speaking Professional®, she's also ranked #8 Time Management Professional in the World, and a Top Performing Speaker by Vistage International. She's also a TEDx Speaker and the author of six best-selling books. Maura is frequently featured in major business outlets including Business Insider, Fast Company, and the Washington Post, and she’s also a regular contributor to both Forbes and the Harvard Business Review, with articles there viewed over a million times. TOPICS Control Your Attention, Control Your Attention! Practical Strategies for Focus, Freedom, and Fulfillment Achieve More, Stress Less! Your Path to Empowered Productivity Everyone Wants to Work Here! Helping Leaders Amplify Performance BOOKS Everyone Wants To Work Here: Attract The Best Talent, Energize Your Team, And Be The Leader In Your Market The Happy Inbox: How To Have A Stress-Free Relationship With Your Email And Overcome Your Communication Clutter From To Do To Done: How To Go From Busy To Productive By Mastering Your To-Do List Attention Management: How to Create Success and Gain Productivity—Every Day Work Without Walls: An Executive's Guide to Attention Management, Productivity, and the Future of Work Personal Productivity Secrets: Do what you never thought possible with your time and attention, and regain control of your life! PAST CLIENTS NASA Comcast L'Oreal Honeywell U.S. Army Kaiser Permanente Fiserv Simon Properties Google American Heart Association Chick-fil-A Adobe

A speaking barista presenting a fine blend of humor and content Laurie Guest, CSP A speaking barista presenting a fine blend of humor and content Laurie Guest, CSP, is a dynamic speaker and recognized expert known for her imaginative ideas and entertaining style. With a unique ability to energize audiences, Laurie delivers lively, empowering messages that leave lasting impressions. A Midwest native, Laurie brings a blend of authenticity, wit, and actionable insights to every stage. Laurie holds the prestigious designation of Certified Speaking Professional (CSP), a distinction earned by less than 10% of speakers worldwide. To achieve this honor, she speaks to thousands of people each year and consistently receives stellar ratings for her engaging, impactful presentations. Her ability to blend real-life examples with practical action steps is a hallmark of her approach, and it’s no surprise that over three-quarters of her clients invite her back for encore appearances. With over 24 years of experience in healthcare and more than a decade as a successful business owner, Laurie speaks from a wealth of practical experience. She shares the lessons she’s learned along the way, offering valuable insights that help audiences in both their professional and personal lives. Laurie is also the published author of Wrapped in Stillness: A Personal Retreat Guide , a book designed to help individuals find clarity and focus through intentional moments of stillness. Her expertise, combined with her genuine passion for helping others succeed, makes Laurie an in-demand speaker and advisor. TOPICS Life in the Espresso Lane: Empowering people to be bold, rich and grounded The Guest Encounter: An inside glimpse into your customer service Managing the Red Carpet: Showbusiness Guide to Customer Service Swizzle Stick Strategy: 5 Ways to Stir Up New Business I Want to See the Jalapeno Coming: Hot Way to Attract and Keep New Customers BOOKS Wrapped in Stillness: A Personal Retreat Guide PAST CLIENTS State Farm Growmark Abbott Labs Motion Picture and Television Fund US Foods Auto Owners Insurance Nestle Gallagher and Bassett Sodexo Many clients in the healthcare field (optometry, dentistry, radiology, hospitals etc).

Former Dallas Cowboy Wide Receiver & Notre Dame Standout Rocket Ismail Former Dallas Cowboy Wide Receiver & Notre Dame Standout Raghib "Rocket" Ismail (born November 18, 1969) is a retired player of American and Canadian football. A wide receiver and kick returner, he came to prominence playing college football for the University of Notre Dame, where he was Consensus All-American (1990) and The Walter Camp Award winner (1990) before moving on to both the Canadian Football League (CFL) from 1991–92 and the National Football League (NFL) for The Oakland Raiders, Carolina Panthers and Dallas Cowboys from 1993-2002. Ismail recorded two 1,000-yard receiving seasons in the NFL and was a CFL All-Star in 1991, Frank Gibson Award Winner, as well as the Most Valuable Player of the 79th Grey Cup. In 2004, College Football News named Ismail the No. 75 player on its list of the Top 100 Greatest College Football Players of All-Time. He was also selected by Sports Illustrated to the 85-man roster of its all-20th Century college football team. Hehas been featured twice on the cover of Sports Illustrated. Ismail is known for: ~Being a two-time All-American and Heisman Trophy runner-up ~Leading Notre Dame to an undefeated national championship season in 1988 ~Being one of only two Irish players to have over 1,000 yards rushing and receiving in their career ~Being a CFL All-Star in 1991 ~Winning the Frank Gibson Award Ismail was also a track star at the University of Notre Dame, where he ran the 100 meters in 10.2 seconds. He also competed in the 55 meters, with a personal best of 6.07 seconds. At the 1991 NCAA Division I Indoor Track and Field Championships, he finished 2nd in the 55-meter sprint.

Award-Winning Inventor, Author, and Top Innovation & Inspirational Speaker; Influential Woman in Technology Tan Le Award-Winning Inventor, Author, and Top Innovation & Inspirational Speaker; Influential Woman in Technology Tan Le is recognized as one of the most influential pioneers in the emerging field of brain-computer interface. An inventor, author, and entrepreneur, she is the founder and CEO of EMOTIV, a San Francisco–headquartered neuroinformatics company. EMOTIV’s mission is to improve the understanding of the human brain and develop a platform for researchers, developers, and consumers worldwide to be part of a global innovation task force. The company’s non-invasive “brainwear” reads and interprets brainwaves, making it possible to control virtual objects with mere thoughts. Tan’s engagements include Fortune 1000 companies and strategic clients such as Comcast, Google, and Takeda Pharmaceuticals. Born in South Vietnam, Tan migrated to Australia as a refugee with her family in 1981. In 1998, Tan was named Young Australian of the Year for her community work, catapulting her into a prominent role as a social activist and public speaker. She has been honored by the World Economic Forum (WEF) as a Young Global Leader since 2009 and has served on the WEF’s Global Future Council on Neurotechnologies. Tan was featured in Forbes’ 50 Names You Need to Know in 2011 and named a National Geographic Emerging Explorer in 2013. In 2018, she received the Industrial Research Institute Achievement Award for “outstanding accomplishment in individual creativity and innovation that contributes broadly to the development of industry and to the benefit of society.” That same year, a portrait of Tan was added to the permanent collection of the National Portrait Gallery of Australia—an honor bestowed on prominent Australians whose lives set them apart as individuals of long-term public interest. Tan’s book, The NeuroGeneration: The New Era in Brain Enhancement That Is Revolutionizing How We Think, Work & Heal , was published in 2020.

Business Strategist and National Bestselling author of The trust Edge David Horsager, MA, CSP Business Strategist and National Bestselling author of The trust Edge David Horsager, MA, CSP, is a business strategist, national bestselling author, and recognized expert in trust, a key element for achieving faster results, deeper relationships, and a stronger bottom line. His groundbreaking book, The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line , has made a significant impact in the business world and has earned him widespread acclaim. His thought leadership has been featured in top-tier publications such as Fast Company, Forbes, The Huffington Post, and The Wall Street Journal. David’s powerful insights on trust have led him to deliver life-changing presentations to organizations and leaders across five continents. His clients span an impressive range, from global corporations like Wells Fargo and Goodyear to sports giants such as the New York Yankees, as well as government agencies like the Department of Homeland Security. With over two decades of experience in teaching and coaching leaders on how to build trust at all levels, David is a sought-after speaker and consultant, helping organizations unlock their potential through the science of trust. His Trust Edge Framework has become a game-changer for leaders looking to improve performance, collaboration, and resilience within their teams. David’s work has also contributed to numerous initiatives, providing organizations with actionable tools and strategies for building trust and leveraging it to achieve measurable success. His resources, including articles, tools, and a wealth of free materials, can be found at www.DavidHorsager.com and www.TheTrustEdge.com . TOPICS The Trust Edge: What Top Leaders Have and 8 Pillars to Build It Yourself BOOKS The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line The Daily Edge: Simple Strategies to Increase Efficiency and Make an Impact Every Day (pub date: Oct 5, 2015) PAST CLIENTS Wells Fargo New York Yankees Fedex Department of Homeland Security Goodyear Proctor & Gamble John Deere Honeywell AMERICAN EXPRESS INTERCONTINENTAL HOTELS GROUP 3M ING

Nine-Year Veteran of the Dallas Cowboys, Air Force Thunderbolt Pilot & Author Chad Hennings Nine-Year Veteran of the Dallas Cowboys, Air Force Thunderbolt Pilot & Author Chad Hennings is a highly accomplished individual whose life is defined by excellence, service, and leadership. Over the course of his nine-year NFL career with the Dallas Cowboys, Chad achieved the pinnacle of professional football, winning three Super Bowl Championships. His commitment to resilience and teamwork extended beyond the gridiron as he went on to complete forty-five combat missions flying the A-10 Warthog with the U.S. Air Force. In addition to his military and athletic success, Chad has built a successful career in commercial real estate and is a sought-after speaker. He has shared his insights and experiences with some of the most prestigious audiences worldwide, including Fortune 500 companies, U.S. government agencies, and leading nonprofits. His message, centered around leadership, integrity, and resilience, has resonated with thousands and continues to inspire professionals across industries. Chad’s impact extends into the Dallas/Fort Worth community, where he is a passionate philanthropic leader. He dedicates his time and energy to organizations focused on supporting at-risk families and veterans. As the founder of Wingmen Ministries, Chad is committed to encouraging discipleship and mentorship among men, helping them grow in their faith and leadership. In his keynotes, Chad challenges audiences to think deeply about the values that guide them. His philosophy is simple yet powerful: it’s not what we do that defines us, but who we are that determines what we do. Chad and his wife, Tammy, are the proud parents of Chase and Brenna. They reside in Flower Mound, Texas, where they continue to be active in their community and in inspiring others to lead with purpose and integrity. BOOKS Forces of Character: Conversations about Building a Life of Impact Rules of Engagement: Finding Faith and Purpose in a Disconnected World It Takes Commitment PAST CLIENTS Interstate Batteries Herff Jones Texas Health Resources CiCi’s Pizza Service Nation Flowserve BE&K Industrial Sherwin Williams Citigroup Kimberly-Clark Salvation Army (multiple) Overhead Door Rotary District

Global Growth Evangelist TIffani Bova Global Growth Evangelist Tiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50’s list of the world’s top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change-maker whose thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts. As host of What’s Next! with Tiffani Bova, an iTunes’ all-time business and management bestseller and a top sales podcast according to Top Sales Magazine, Bova has interviewed a growing number of exceptional individuals including Arianna Huffington, Chester Elton, Dan Pink, Ginger Hardage, Bonin Bough, Mark Victor Hansen, Seth Godin, and Tom Peters. Some of Tiffani’s engagements include Fortune 1000 and strategic clients such as AT&T, MassMutual, and Panasonic. Bova is a top Twitter influencer in Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. She was named one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow in 2018, 2019 and 2020, a Top 100 Woman in Tech, a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and one of the most Powerful and Influential Women in California according to the National Diversity Council. Her book Growth IQ was one of 800-CEO-READ’s top 5 strategy and leadership books of 2018, the #1 Salesforce, Dreamforce Bookstore seller in 2018, and continues to be a monthly bestseller on Porchlight (formerly 800-CEO-Read) in 2019 and 2020. Having delivered over 700 keynote presentations (150 of them virtual) on sales transformation and business model innovation to over half a million people on six continents, Bova is highly sought-after keynote speaker. Prior to working with Salesforce, she was a sales, marketing and customer service executive for startups as well as Fortune 500 companies where she was recognized as being one of the first to develop a robust go-to-market model for cloud-based solutions, and indirect channel strategies to accommodate changes in buying behavior. She left the corporate world and joined Gartner, becoming a Distinguished Analyst and Research Fellow where she won the Thought Leadership award and earned accolades from the best leaders in the technology world for her cutting-edge analysis and her skill at architecting bold new strategies for sales and growth. Bova’s time on the front lines of sales, marketing and innovation, combined with her insightful candor, has resulted in a unique perspective that continues to inspire businesses and individuals to get smarter about the choices they make, think forward and increase their Growth IQ. TOPICS Future-Proof Your Business For Revenue Growth Revolutionize Your Sales: Harness AI For Business Growth The Experience Mindset: The Flywheel Of Growth

Speaker, Facilitator & Award-Winning Educator. Getting to the root of resistance using the fierce skill of empathy Joseph Cope Speaker, Facilitator & Award-Winning Educator. Getting to the root of resistance using the fierce skill of empathy Joseph Cope, the Empathy Guy, has built a reputation around redefining empathy as a fierce, practical leadership skill. This foundational belief has fueled his journey from award-winning educator to highly sought-after speaker, and it's what keeps his work rooted in presence, curiosity, and courageous human connection. Whether he's speaking from top stages, guiding leadership teams with deep intention, or helping individuals reconnect with their own voice, Joseph's mission is clear: Create space for people to choose growth, firstly for themselves, then for each other. Fierce Empathy: How to Lead From the Heart Without Finishing Last Join The Empathy Guy, Joseph Cope, as he dismantles the myth of empathy as a “soft skill” and reveals it as a courageous, strategic force in leadership. Joseph introduces Fierce Empathy, the skill every leader can strengthen to create space for authentic connection without sacrificing boundaries or burning out. With raw, often hilarious stories from the classroom and the front lines of leadership, this award-winning educator-turned-empathy-expert equips leaders to reduce emotional fatigue and build cultures of trust. This session equips leaders with a framework they can implement before going to bed that night. Discover how to connect deeper, increase personal accountability, and create space for the change that is needed beneath the surface of your organizational culture. EXPERT ON: Workplace Culture Accountability Emotional Intelligence Resilience Personal Growth BOOKS Fierce Empathy: How to Lead From the Heart Without Finishing Last Releases September 3, 2026. Waitlist link here: https://empathyguy.com/fierce-empathy-book-waitlist

Top Marketing Speaker, Wieden+Kennedy Strategist, Professor, Columnist, and Cultural Contagion Expert. Dr. Marcus Collins Top Marketing Speaker, Wieden+Kennedy Strategist, Professor, Columnist, and Cultural Contagion Expert. From Budweiser to Beyoncé, McDonald’s to Google, Marcus Collins has been the architect behind some of the most famous ad campaigns of the last decade. When he’s not helping blue-chip brands create contagious marketing ideas as Chief Strategy Officer at the award-winning agency, Wieden+Kennedy, appearing on the TED stage, writing a column for Adweek or releasing a much-anticipated new book, he is shaping the next generation of marketers as a professor at the Ross School of Business at the University of Michigan. A celebrated expert on cultural contagion, meaning-making, brand strategy, and consumer behavior, Marcus shows audiences in any industry or profession how to harness the power of culture to get others to share your vision and most of all, take action. Dr. Marcus Collins is an award-winning marketer and expert on cultural contagion, meaning-making, brand strategy and consumer behavior. He has spent his career translating culture for brands and translating brands for culture, becoming the architect of some of the best-known advertising campaigns of our time. Marcus has championed strategies for blue chip brands such as McDonald’s, Apple, Google, State Farm, Target, Peloton, and Budweiser, and even ran digital strategy for Beyoncé. He currently serves as Chief Strategy Officer at Wieden+Kennedy New York, the award-winning ad agency best known for its work for Nike and the legendary “Just Do It” campaign. He is also a columnist for Adweek, a TED speaker, and a marketing professor at the Ross School of Business, University of Michigan. His honors include being an AAF Advertising Hall of Achievement Inductee, 2022 Cannes Lions Jury Member, and one of the favorite professors of the University of Michigan MBA class of 2022. He is also the recipient of Advertising Age’s 40 Under 40 award and Crain’s Business’ 40 Under 40 award. His much-anticipated book, For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be declares that no matter what we do, we are all marketers trying to influence people in our daily lives and shows how to harness culture to inspire others to share your vision and take action. It will be released in May 2023.

Heisman Winner, CFL Legend, and NFL Trailblazer Doug Flutie Heisman Winner, CFL Legend, and NFL Trailblazer For nearly two decades, Doug Flutie’s name has been synonymous with excellence in college and professional football. Over the years, he has set records and been honored for his hard work on and off the playing field. Named College Football Player of the Year in 1984, Doug set NCAA career records for passing yards and total offense. He will always be most remembered for throwing the Hail Mary Touchdown Pass in the last seconds of a 47-45 upset over Miami in 1984, the same season he won the Heisman Trophy. After college, Doug signed with the USFL’s New Jersey Generals before joining the Chicago Bears. He then went on to play for the New England Patriots and from there, headed north to play in Canada for eight years. He won three Grey Cup championships and was named the Grey cup Most Valuable Player in 1992, 1996 and 1997, the CFL’s Player of the Year in 1996 and is the only player in CFL history to be the Most Outstanding Player of the Year four consecutive times. Doug was also a member of the Canadian All-Star Team six times. In 1998, Doug joined the Buffalo Bills and led them to the playoffs in his first year back in the NFL. He was recognized as the League’s Comeback Player of the Year and appeared in two Pro Bowls. Today, he is with the San Diego Chargers where he has been the clubhouse leader and mentor for the Charger’s starting quarterback, Drew Brees, and many of the team’s younger players. Known as much for his dedication off the gridiron as on, in 1998 Doug announced the establishment of the Doug Flutie Jr. Foundation for Autism, which has raised hundreds of thousands of dollars for organizations that benefit families with autistic children. His versatility as a player and passion for the game has helped Doug become a favorite choice for programs such as Doug’s Flutie Flakes and appearances on television programs. During the offseason, he has fun playing drums for a rock band aptly named, the Flutie Brothers Band. Doug and his wife, Laurie, have two children, Alexa and Douglas, Jr. TOPICS Overall Sports Leadership Teamwork BOOKS Flutie

A trusted partner in business and life Rob "Waldo" Waldman A trusted partner in business and life Lt. Col. (ret.) Rob ‘Waldo’ Waldman, known as The Wingman , is a Hall of Fame leadership speaker and the author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches organizations how to build trusting, revenue-generating relationships with employees, partners, and customers, drawing on his experiences as a combat-decorated F-16 fighter pilot and sales manager. A highly experienced combat veteran, Waldo has logged over 2,650 flight hours and completed 65 real-world combat missions. He has flown in Iraq, enforcing the “No-Fly Zone,” and in Yugoslavia during Operation Allied Force in 1999. Some of his military honors include five Air Medals, two Aerial Achievement Medals, four Air Force Commendation Medals, and two Meritorious Service Medals. Waldo overcame massive claustrophobia and a fear of heights to become a fighter pilot. He believes that the key to building a culture of trust lies with your wingmen—those who help you overcome obstacles, adapt to change, and break performance barriers. His mantra is simple: In business and life, you should never fly solo! A graduate of the U.S. Air Force Academy, Waldo also holds an MBA with a focus on Organizational Behavior. After leaving the military, he became a top-producing sales manager with several companies before launching his speaking career. He is an inductee into the Professional Speakers Hall of Fame, a prestigious award given to fewer than 200 speakers worldwide since 1977. Waldo is also a Certified Speaking Professional (CSP). His clients include Hewlett Packard, Verizon Wireless, New York Life, Siemens, Subway, Merck, Home Depot, Oppenheimer, and Johnson & Johnson. He even helped lead The Denver Broncos to the 2014 Super Bowl! In addition to his speaking career, Waldo is the founder and president of The Wingman Foundation, a 501(c)(3) nonprofit whose mission is to raise funds and awareness for soldiers, veterans, and their families in need. Voted one of Georgia's Top 40 Under 40 Business Leaders, Waldo has been featured on Fox & Friends, CNN, MSNBC, NBC, Dr. Drew, The Harvard Business Review, Investor’s Business Daily, The Atlanta Journal-Constitution, INC. Magazine, and Business Week. TOPICS Never Fly Solo Wingman Leadership BOOKS Never Fly Solo (New York Times and Wall Street Journal bestseller) PAST CLIENTS Siemens UPS Oppenheimer Funds Marriott Exxon Mobil PayPal Verizon Home Depot New York Life US Foods Aflac Hewlett Packard (HP)

#1 New York Times Bestselling Author of Atomic Habits, Top Booked Keynote Speaker and Founder of Habits Academy James Clear #1 New York Times Bestselling Author of Atomic Habits, Top Booked Keynote Speaker and Founder of Habits Academy James Clear is a writer and keynote speaker focused on habits, decision making, and continuous improvement. He is the author of the #1 New York Times bestseller, Atomic Habits . The book has sold over 10 million copies worldwide, has been translated into more than 50 languages and is the #1 best-selling book of 2021 on Amazon and #1 audiobook on Audible. Clear is a regular speaker at Fortune 500 companies, and his work has been featured in publications such as Time magazine, The New York Times , The Wall Street Journal and on CBS This Morning. His popular “3-2-1” email newsletter is sent out each week to more than one million subscribers. James doesn’t merely report the research of others. He tries out the concepts for himself as he experiments with building better habits as an entrepreneur, writer, and weightlifter. In the end, his talks end up being one-part storytelling, one-part academic research, and one-part personal experiment, forming a colorful blend of inspirational stories, academic science, and hard-earned wisdom. Some of James’ engagements include Fortune 1000 and strategic clients such as KPMG, Microsoft, AT&T, Bristol-Myers Squibb, DellTechnologies, Facebook, Google, Liberty Mutual, Pfizer, JP Morgan Chase & Co., Procter & Gamble, Adobe, Cisco, Lockheed Martin, and Wells Fargo. James Clear, one of the world’s leading experts on habit formation, is known for his ability to distill complex topics into simple behaviors that can be easily applied to daily life and work. In his book Atomic Habits , which spent over a year on The New York Times bestseller list, he draws on the most proven ideas from biology, psychology, and neuroscience to create an easy-to-understand guide for making good habits inevitable and bad habits impossible. Audiences come away from his talks learning how to: Build a system for getting 1% better every day. Break bad habits and stick to good ones. Avoid the common mistakes most people make when changing habits. Overcome a lack of motivation and willpower. Develop a stronger identity and believe in yourself. Make time for new habits (even when life gets crazy). Design an environment to make success easier. Make tiny, easy changes that deliver big results. Get back on track when you get off course. Put these ideas into practice in real life. James is a supporter of the Against Malaria Foundation, donating five percent of his income to support AMF in distributing nets to protect children, pregnant mothers, and families from mosquitos carrying malaria. It is one of the most cost-effective ways to extend life and fulfills his bigger mission to spread healthy habits and help others realize their full potential.

Making Brain Science Engaging Eric M. Bailey Making Brain Science Engaging Eric M. Bailey is the bestselling author of The Cure for Stupidity: Using Brain Science to Explain Irrational Behavior and President of Bailey Strategic Innovation Group, one of the fastest-growing human communication consulting firms in the United States. Eric has a diverse set of experiences that includes helping NFL All-Pro Larry Fitzgerald pet a rhinoceros, doing barrel rolls in an F-16, and chatting with LL Cool J on the campus of Harvard University. Honored as Diversity Leader of the Year, Eric is the creator of the Principles of Human Understanding™, a leadership and communication methodology based in brain science and psychology. Eric’s unique style blends fact and emotion and finds ways to appeal to the analytical thinkers, the emotional feelers, and everyone in between. Eric has a unique ability to communicate seemingly complex concepts in practical, easy-to-comprehend ways, aiding in self-awareness and knowledge retention. As a honoree of the prestigious 40 Under 40 award, Eric has been featured on CNN, The Wall Street Journal, Fox Soul, Huffington Post, Forbes, the Consciously Unbiased Podcast, and has helped leaders and teams across the world see common problems from new and different perspectives. Eric works with Google Inc, the US Air Force, Los Angeles County, the City of St. Louis, MO, Phoenix Police Department, and many more. Eric also runs a YouTube series of 2-minute executive lessons called The Walking Meeting ( www.thewalkingmeeting.com ). Eric has a Master’s degree in Leadership and Organizational Psychology from Saint Louis University and is a lifetime learner of human and organizational behavior. When not working or researching, you can find Eric and his wife Jamie racing on their road bikes, being cheered on by their three children. TOPICS Wholly Shift: Completely Changing the Conversation on Diversity, Inclusion, and Priviliege Using Brain Science The Cure for Stupidity: Using Brain Science to Explain Irrational Behavior Not Another Teambuilding! Exploring the Brain Science of Collaboration, Communication, and Culture BOOKS The Cure for Stupidity: Using Brain Science to Explain Irrational Behavior at Work PAST CLIENTS Google Inc. US Air Force Zelle (Early Warning Services) City of Phoenix Police Department Great Rivers Greenway (STL) The Bank & Trust CMG Financial Portland Audubon Society SHRM (AZ, CA, NJ, MO, FL, CT, MA, ME, RI) Workhuman TigerRisk National Conference of State Legislators

Deliver iconic customer experiences Calvin Stovall Deliver iconic customer experiences Calvin Stovall is the Chief Experience Officer of ICONIC Presentations, LLC. He specializes in delivering dynamic customer experience and leadership keynote presentations and workshops for organizations nationwide. He has nearly 30 years of experience in the hospitality and non-profit service industries. Today, he leverages his life experiences as a business leader and passion for music to engage and connect with his audiences nationwide. Calvin is a native Chicagoan and began his hospitality career as a front desk clerk at the Holiday Inn City Centre. During his hospitality career as vice president of brand marketing with Hilton Worldwide, he was responsible for the marketing and public relations efforts for more than 150 Homewood Suites hotels. While under his leadership, the Homewood Suites brand was recognized four times by J.D. Power and Associates. Calvin formerly served as CEO of The Soulsville Foundation, a non-profit based in Memphis, TN. He also worked as a brand marketing strategist with ALSAC, the brand awareness and fundraising arm for St. Jude Children’s Research Hospital. For two consecutive years, Calvin was voted one of the 50 Most Inspirational People in Travel/Hospitality by the International Hospitality Institute. Calvin is also the author of the forthcoming book, “Hidden Hospitality: Untold Stories of Black Hotel, Motel, and Resort Owners from the Pioneer Days to the Civil Rights Era” scheduled for a fall 2025 release. Calvin resides in Mooresville, NC, with his two teenage sons, Caden, 18, and Carson, 16. TOPICS/PROGRAMS ICONIC CUSTOMER SERVICE ICONIC brands like Disney, Starbucks and Nordstrom understand that consistently delivering memorable customer service is the pathway to increased market share, profitability and earning the loyalty of customers. There’s a common myth that becoming iconic is reserved for Fortune 500 companies with fancy logos and huge budgets. But that couldn’t be farthest from the truth! There’s an iconic energy hidden inside of every company regardless of size and location. You just need to know the steps to get there. Take your company’s customer service delivery to the next level with this high-energy program. One of the most content-rich and entertaining presentations your attendees will ever experience. During this session attendees will get real-life, practical lessons on how to deliver ICONIC Customer Service and how embracing a “customer-centric” philosophy can set your company apart from the competition. Customer service success stories are shared and you will learn how these impactful solutions can be applied to your organization for immediate results today. BE! ICONIC OR BE! GONE What do brands like Starbucks, The Beatles and Al’s Breakfast have in common? They all have successfully achieved iconic status. Iconic brands have a purpose beyond money and provide a brand experience that stands out from the crowd and serves as a shining symbol of excellence to which other brands aspire. There’s a common myth that becoming an iconic brand is reserved for Fortune 500 companies with large marketing budgets. But that assumption is wrong! Even if you’re a 14-seat, diner/institution in Dinkytown (Minneapolis) any company, regardless of size and location, can achieve iconic status. Create competitive advantage by leveraging the four components of The ICONIC Framework™. During this session, attendees will not only be introduced to strategies and tactics that can help transition companies into iconic status, but also address the criticality of employee engagement and customer experience in building a brand that stands the test of time. BARS AND BRANDS AND RAVING FANS What is it about a great song that makes you want to hear it over and over again? Why do we crave a hook that loops within the same song? And how does a song end up getting stuck in your head? Research shows that more than 90 percent of the time spent listening to music people are actually hearing tracks they’ve listened to before. Repetition is an astounding prevalent feature of music, and it’s the same for business. Purchase repetition and sharing experiences is prevalent to the success of any iconic brand. How does your brand hit all the right notes and get stuck in the minds of customers so that they want to buy from you repeatedly and share their experience with others? During this session, attendees will learn how iconic brands like Disney, The Rolling Stones and Amoeba Music, the iconic Hollywood record store have mastered the power of repetition and hooks by continually delivering a consistent customer experience to drive repetitious purchase behavior amongst its fan base for decades. HOW TO BECOME AN ICONIC BRAND YOUR CUSTOMERS LOVE Harley-Davidson, Soul Train and Mitchell & Ness, a Philadelphia sporting goods store that has been stitching and repairing jerseys since 1904 — the list of iconic brands is large but not when you consider the millions of businesses worldwide that never reach that special status. Ultimately, the power of your brand lies in your ability to make an emotional connection with your customers. Research shows that 80% of buyers will pay more for a better customer experience. Even as companies have spent millions of dollars introducing new brands and protecting established ones, customers have become less loyal. The world’s throwaway mindset is why many brands rise and fall so quickly. When customers aren’t given anything meaningful to invest in, they don’t. What can businesses today learn from some of the world’s most iconic brands to make your customers love you more? During this presentation, attendees will learn how to leverage the strategies and tactics iconic brands have known for decades to win the hearts and minds of their customers for a lifetime. SUCCESS PRINCIPLES OF ICONIC LEADERSHIP Leaders of iconic brands like Virgin, Chick-fil-a and Story, a permanent retail shop in Chelsea NY which completely changes every 4-6 weeks, relentlessly focus on, and understand the vital link between inspired leadership and customer experience. The experience economy we live in today requires an authentic leader who can promote a customer-centered culture and paint a vivid and real picture of the brand vision for employees and customers alike. This includes the benefits your brand delivers, the promises you make, and how you follow-through after delivering upon those promises. Research shows that 70% of a brand’s perception is driven by its employees. Leaders of iconic brands understand words and actions matter more than ever before. As remarkable as these iconic leaders’ achievements may appear, the underpinnings of their successes can be modeled by any organization. During this presentation, attendees will learn BOOKS Fanatically Relentless Customer Service — The Insider’s Guide: How to Rescue Your Customers from a World of Crappy Service PAST CLIENTS Southeast Tourism Society Arkansas Governor's Conference Cleveland Clinic 30A Escapes Vacation Rentals Wharf Management Mission Health Communities Association Executives of North Carolina National Equipment Finance Association The Bainbridge Companies Avion Hospitality Advenir Living Inside Self Storage at Informa Exhibitions Choice Hotels International Home2 Suites / Homewood Suites by Hilton MCR Development Wells Fargo Bank Radio City Music Hall Ameren Illinois AmericInn International, LLC Association of Legal Administrators Blue Cross Blue Shield – Michigan McKibbon Hotel Management Lang-Nelson Associates Dominium Development Colwen Hotel Management Great Clips, Inc

Legendary Hall of Fame Catcher, World Series Champion, Entrepreneur and Author Ivan "Pudge" Rodriguez Legendary Hall of Fame Catcher, World Series Champion, Entrepreneur and Author Iván Rodríguez, widely regarded as one of the greatest catchers in MLB history, boasts a staggering 14 All-Star Game selections and 13 Gold Glove Awards, both records for any catcher. But perhaps the most telling statistic of his greatness is his 2,427 games behind the plate—the most by any catcher in major league history, and few have done it with such excellence. Born on November 27, 1971, in Manatí, Puerto Rico, Rodríguez honed his skills in the baseball-obsessed culture of his homeland before signing with the Texas Rangers as a free agent at just 16. By 1991, he was already considered one of the top catching prospects in the game, known for his legendary arm. He made his MLB debut with the Rangers on June 20, 1991, finishing fourth in the Rookie of the Year voting and quickly solidifying his reputation as an elite defensive catcher. In 1992, Rodríguez won his first Gold Glove Award and made his first All-Star Game appearance, beginning a dominant career behind the plate. Offensively, he soon blossomed as well, achieving eight consecutive seasons batting over .300 starting in 1995, while also adding power to his game. In 1999, Rodríguez won the American League MVP after a career year—hitting .332 with 35 homers, 113 RBIs, and 25 stolen bases. He became just the eighth catcher in history to record 100 runs and 100 RBIs in a season. Rodríguez's career took another turn in 2003, when he joined the Florida Marlins for a one-year stint, hitting .297 with 16 home runs and 85 RBIs, leading the Marlins to the postseason. He was named NLCS MVP and helped propel the team to a World Series title. Afterward, he signed with the Detroit Tigers, bringing veteran leadership to a rebuilding team, and in 2004, he led them to a 29-game improvement, winning his seventh and final Silver Slugger Award. In 2006, Rodríguez led the Tigers to the World Series. He spent his final seasons with the Yankees, Rangers, Astros, and Nationals, retiring after the 2011 season with 2,844 hits—the most by any player with at least 50% of their games played as a catcher. Over his 21-season career, he finished with a .296 batting average, 311 home runs, 572 doubles, and 1,354 runs (the most ever by a catcher), along with 1,332 RBIs. An important presence in Latino sports history, Rodríguez solidified his legacy as one of the greatest players in baseball history when he was elected to the Hall of Fame in 2017. Hispanic BOOKS They Call Me Pudge: My Life Playing the Game I Love With 14 All-Star appearances, 13 Gold Gloves, a Most Valuable Player Award, and, of course, a World Series ring, Ivan "Pudge" Rodriguez has more than earned his spot in Cooperstown as one of the best Major League catchers of all time. In They Call Me Pudge , Rodriguez tells the story of his unforgettable baseball journey, from signing his first professional contract as a 16-year-old in Puerto Rico, to his years in Texas, Detroit, and beyond, to the World Series stage in Miami, and behind the doors of the Texas Rangers front office. Rodriguez's accomplishments, his teammates, and his biggest challenges all receive time in the spotlight in this refreshing memoir of a life and Hall-of-Fame career. Con 14 apariciones All-Star, 13 Guantes de Oro, un Premio de Jugador Más Valioso, y, por supuesto, un anillo de la Serie Mundial, Iván “Pudge” Rodríguez ha ganado más que su lugar en el Salón de la Fama como uno de los mejores receptores de las Ligas Mayores de todos los tiempos. En Me Dicen Pudge, Rodríguez cuenta la historia de su inolvidable viaje de béisbol, desde la firma de su primer contrato profesional como un jugador de 16 años en Puerto Rico, pasando por sus años en Texas, Detroit, y más allá, hasta la etapa de la Serie Mundial en Miami, y detrás de las puertas de la oficina de los Texas Rangers. Los logros de Rodríguez, sus compañeros de equipo, y sus mayores desafíos reciben tiempo en el centro de atención en esta memoria original de una vida y carrera en el Salón de la Fama.

Extraordinary Performance At Work And Home Brant Menswar Extraordinary Performance At Work And Home Brant Menswar is a best-selling author, performance coach, and one of the country’s Top 10 motivational speakers. He is widely recognized for his values-based leadership approach, described as “disarmingly simple and incredibly powerful,” and expands on this work through his books and the popular Top 200 podcast, Thoughts That Rock . Brant has helped transform what’s possible for leading organizations like Netflix, Verizon, Anthem, SunTrust, Microsoft, ESPN, Hilton, St. Jude Children’s Research Hospital, and many more. Known for his passion and engaging style, Brant inspires audiences to discover their Black Sheep Values® and move forward with deliberate intention. Through interactive and entertaining methods, he equips audiences with the tools to perform at the highest level and define what truly matters most. TOPICS Building Bridges: The Fastest Path To High Performance BOOKS Black Sheep: Unleash The Extraordinary, Awe-Inspiring, Undiscovered You (Sept 2020) Rock ’N’ Roll With It: Overcoming The Challenge Of Change (Jan 2018) PAST CLIENTS Netflix Verizon Anthem Berkshire Hathaway Nothing Bundt Cakes SHRM Suntrust Bank GE St. Jude Children’s Research Hospital ESPN Microsoft Sony Pictures

Building Tomorrow’s Greatest Places To Work Eric Termuende Building Tomorrow’s Greatest Places To Work Eric Termuende is the co-founder of NoW of Work, the author of the bestselling book Rethink Work, and a global keynote speaker. Having spoken on hundreds of stages and worked with—and studied—the greatest places to work in the world, he knows what it takes to build incredible teams that are resilient, innovative, and prepared for the future of work. A former World Economic Forum Global Shaper and recognized as one of the Top 100 Emerging Innovators under 35 by American Express, Eric's ideas have been featured in Forbes, Thrive Global, The Huffington Post, The Globe and Mail, and many more. TOPICS One-Degree Shifts: Building Tomorrow’s Greatest Places to Work The Great Resignation: Why This is the Biggest Opportunity We’ve Never Seen to Attract and Retain Incredible Teams Leading Remote Teams: Maintaining Engagement, Productivity, and Happiness BOOKS Rethink Work PAST CLIENTS Amazon Toyota Zoom Council of Supply Chain Management Professionals Toyota Coca-Cola Achievers IBM US Apples Association TD Bank Northwestern Credit Union Association

When Not If: A CEO’s guide to Overcoming Adversity Jeff Martinovich When Not If: A CEO’s guide to Overcoming Adversity Jeff Martinovich built a billion-dollar investment firm from scratch, only to watch it collapse after being wrongly indicted. Standing firm in his beliefs, he rejected three federal plea offers and demanded a trial against the United States Government. Despite being convicted and sentenced to 14 years in a violent, 4,000-man prison, Jeff refused to give up. Ruined, broke, and desperate, he taught himself federal criminal law, represented himself in court, and successfully reversed the court’s decisions five times. He even removed two federal judges and made it home seven years earlier than expected, surviving one miracle after another. A U.S. Air Force First Gulf War veteran, Forbes Books-featured author, and writer of a #1 Amazon bestseller, Jeff now shocks and educates audiences on the trench warfare needed to survive—and thrive—through strength, resilience, and intelligence. His mission is to teach CEOs, business leaders, and entrepreneurs the hard-earned lessons he learned so that they can avoid the pitfalls he never saw coming, and better protect their companies and families from dangers they might never expect. In his keynote, Cautionary Tale: This Could Happen to You Next Tuesday , Jeff shares the harrowing journey of defending his innocence against a government system determined to destroy his life. He offers invaluable lessons from his fight for freedom and justice, warning that even the most successful leaders must be prepared for life’s unexpected “black swan” events. He emphasizes that everyone will eventually face overwhelming challenges, and by preparing now—embracing fear, risk, and resilience—leaders will be equipped to turn disadvantages into advantages when the time comes. While Jeff’s talks are both wildly entertaining and deeply personal, they are also packed with actionable lessons and insights that leaders can apply immediately, no matter their business or personal station in life. TOPICS IT’S NOT A MATTER OF IF, BUT WHEN Be better prepared than I was! TURNING DISADVANTAGES INTO ADVANTAGES Not only surviving extreme adversity but thriving because of it! Workshops: 40 Business Leadership Mistakes I made when the Black Swan showed up in my Reception Room BOOKS When Not If: A CEO’s Guide to Overcoming Adversity Just One More : The Wisdom of Bob Vukovich PAST CLIENTS Service Academy Global Entrepreneur Summit (SAGES) (Keynote – 200 Business Leaders, D.C.) Austin Bruins NAHL Hockey Team Service Academy Business Mentor (SABM) Network Radz Capital, LLC Investment/Capital firm ISID Construction firm 10X Vets Network Young Presidents’ Organization (YPO) FINRA: Small Business National Committee BodyK, LLC Medical Device firm Combat Bound, LLC Defense Technology Big Brothers Big Sisters, Virginia The Children's Village, Virginia 55 Industries, Aerospace firm

Top Inspirational Speaker, Toastmasters Golden Gavel Winner, TED Talk: 100 Days of Rejection Jia Jiang Top Inspirational Speaker, Toastmasters Golden Gavel Winner, TED Talk: 100 Days of Rejection Jia Jiang is the founder of Rejection Therapy, a platform dedicated to helping individuals and organizations overcome their fear of rejection. Through inspiration, training, and practical products, Jia empowers people to confront and conquer rejection, transforming fear into an opportunity for growth. In 2015, Jia authored the Amazon bestselling book Rejection Proof: How I Beat Fear and Became Invincible Through 100 Days of Rejection , which became a transformative guide for thousands seeking to break free from the chains of fear. His insightful approach to overcoming rejection also led to one of the most viewed TED Talks of 2017, reaching millions globally. Jia’s journey into the world of rejection began several years after he transitioned from the corporate world to pursue entrepreneurship. His leap of faith, however, met with an expected yet devastating consequence: rejection. This painful but pivotal moment sparked a personal quest to understand rejection, not as a setback, but as a stepping stone. Thus, the 100 Days of Rejection Therapy blog was born, where Jia embarked on a radical challenge: to intentionally seek out rejection every day for 100 days. His experiences shattered the myths surrounding rejection and unveiled a surprising truth: the world is far kinder than we think, and the fear of rejection is often more damaging than the rejection itself. Born and raised in Beijing, China, Jia moved to the United States at the age of 16. He holds a Bachelor’s degree in Computer Science from Brigham Young University and a Master of Business Administration from Duke University. His unique blend of entrepreneurial spirit and emotional resilience has made him a sought-after speaker and trainer, helping people and organizations develop a fearless mindset to achieve their goals. TOPICS What I Learned From 100 Days of Rejection The Art of Achieving Ambitious Things BOOKS Full Circle: An Olympic Champion Shares His Breakthrough Story

Goals & Grit™ Expert Caroline Adams Miller, MAPP Goals & Grit™ Expert For over three decades, Caroline has been a pioneer with her groundbreaking work in the areas of goal setting, grit, happiness and success. She is recognized as one of the world’s leading positive psychology experts on this research and how it can be applied to one’s life for maximum transformation. Caroline helps people identify, come up with a plan for, and persist in achieving their toughest goals while also inspiring those around them – the “awethentic effect.” Her groundbreaking book, Creating Your Best Life (2009/2021), the first mass market book on goals that included evidence-based research, connected the science of success with the science of happiness. Dr. Martin Seligman, the “father of Positive Psychology” proclaimed the book as adding a “major missing piece” to goal literature in his book Flourish, and many websites have continued to rank CYBL as the #1 goal book of all time, leading to its reissue in 2021. In her keynote presentations and workshops, Caroline blends her personal experience, real life examples and research in positive psychology, to come up with practical applications that allow for maximum transformation and growth in people’s lives. Caroline leaves her audiences with tangible takeaways and actions they can use to create their own happiness and success. Caroline has worked with clients around the world including: Morgan Stanley, lululemon, The Wharton School/UPENN, RE/MAX, Booz Allen, Young Presidents’ Organization, Harvard Law School, and Swisse Wellness. Caroline is a popular presenter in the University of Pennsylvania’s Wharton Business School Executive Education program. In addition to the books named above, Caroline is the author of Positively Caroline (Cogent 2013) and My Name is Caroline (Doubleday 1988), which are the only two memoirs that cover the onset of bulimia to three decades of unbroken recovery. Caroline’s work has been featured in hundreds of magazines, newspapers and other media around the world for decades, including BBC World News, The New York Times, The Washington Post, NBC, NPR, and CNN. Caroline has a Masters of Applied Positive Psychology from the University of Pennsylvania and graduated magna cum laude from Harvard. She is a top-ranked Masters Swimmer and is a black belt martial artist.e first book to give readers hope that recovery was possible, leading to her being featured on magazine covers and television stations around the world for many years. TOPICS Getting Grit: Put Passion, Perseverance and Purpose to Work! The New Science of Goal Setting: How to Achieve Game-Changing Results Creating Your Best Life—In and Out of the Office: How Women Can Pursue Meaningful Goals and Live with No Regrets How to Cultivate Grit in Schools… And Put the “Awe” Back in Awesome! BOOKS Getting Grit: The Evidence-Based Approach to Cultivating Passion, Perseverance, and Purpose Creating Your Best Life: The Ultimate Life List Guide Positively Caroline: How I Beat Bulimia For Good… and Found Real Happiness My Name is Caroline Feeding the Soul: Daily Meditations for Recovering from Eating Disorders Bright Words for Dark Days PAST CLIENTS Morgan Stanley lululemon The Wharton School/UPENN RE/MAX Booz Allen Young Presidents’ Organization Harvard Law School American Bankers Association Swisse Wellness Vantage Partners Wholebeing Institute Canadian Positive Psychology Association Confluent Health Ravenswood School

The Loyalty Maker Jill Griffin The Loyalty Maker Jill Griffin is a renowned customer loyalty expert, speaker, and strategist known for her Southern charm and passion for helping executives cultivate “Loyalty Makers”—employees who drive deep customer connections and create lasting brand loyalty. Throughout her career, Jill has worked with major organizations including Microsoft, Dell, Toyota, Marriott, Ford Motor Company, Wells Fargo, Sprint, and many others, equipping them with the tools and insights to grow and maintain loyal customer bases. Jill’s journey into the world of customer loyalty began in the 1960s in her small North Carolina hometown. As a child, she spent hours exploring the local mom-and-pop stores, fascinated by what made customers keep coming back. This curiosity sparked her lifelong quest to understand the science behind customer loyalty—a journey that has shaped her career and expertise. An award-winning author and corporate board director, Jill has written three highly regarded books on loyalty and customer experience. Her first book, Customer Loyalty , was selected as a Harvard “Working Knowledge” book and has been translated into eight languages. She’s also the co-author of Customer Winback and the author of Taming the Search-and-Switch Customer, which was named a “Top Business Book” by The Miami Herald . These works have been widely adopted by business schools, including Northwestern University and The University of Texas McCombs School of Business, where her books are often used in marketing curricula. Jill’s academic credentials include an MBA and Bachelor’s degree in Business from the University of South Carolina Moore School of Business, where she graduated Magna Cum Laude and received the Distinguished Alumna award. She has also served as a member of the marketing faculty at the University of Texas McCombs School of Business, contributing her expertise to the next generation of business leaders. Before embarking on her consulting career, Jill gained hands-on experience in brand management at RJR/Nabisco, where she managed the company’s largest brand, Winston. This experience laid the foundation for her future work in customer loyalty and brand strategy. Today, Jill continues to share her knowledge and passion for customer loyalty through her speaking engagements, workshops, and corporate consulting. She is also the Chairman of the Austin Convention and Visitors Bureau, where she combines her love for the city of Austin, Texas, with her marketing expertise to promote the city on a national scale. TOPICS Customer Loyalty: How to Earn It, How to Keep It Customer Winback: How to Recapture Lost Customers and Keep Them Loyal Turning Call Center Agents into Loyalty Makers Earning Customer Referrals: How to Turn Customers Into Advocates Delivering the “Wow” Customer Experience Taming the Search-and-Switch Customer Inside the Loyalty Laboratory: Building Customer Relationships that Last Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World Selling By Serving Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team BOOKS Customer Loyalty: How to Earn It, How to Keep It Customer Winback: How to Recapture Lost Customers and Keep them Loyal Taming the Seach & Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World PAST CLIENTS Aramark Advanced Micro Devices American Public Power Association Austin Energy Basic American Foods Cambridge Technology Partners Cendant Corporation Cisco Systems Clairol Conference Board Days Inn Dell Dey Pharmaceuticals Federal Reserve Bank Ford Motor Company Ford Minority Dealers Council Hewlett-Packard Hyatt Hotels IBM Inc. Magazine Marriott Hotels Microsoft Motorola National Auctioneers Association Pervasive Software Planetree Healthcare Alliance Radisson Hotels Raytheon Aircraft Scottish Tourism Sprint Subway (National Franchising Organization) Sun Microsystems Toyota National Toy Retailers Association Texas Public Power Association U.S. Navy Wells Fargo Bank Wingate Inns